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Refund policy
Refund Policy
At Zeba&Co, your satisfaction is our top priority. We understand how important it is for you to receive your order on time, especially during high-volume sales periods. Please be aware that there may be a slight delay in order processing during these times. Our team is working diligently to fulfill orders as quickly as possible, and we kindly ask for your patience. Please allow an additional 2–3 business days for processing.
Return Policy
We offer store credit for returns made within 14 days from the date of purchase, provided the item(s) meet the following criteria:
The item does not fit.
The item is faulty.
Conditions for Return
To qualify for a return, items must meet the following conditions:
The item is unworn, unused, and in its original condition, with all tags still attached.
The item is free from marks, stains, and odors (including deodorant, perfume, body odor, or laundry detergent).
The item is returned to us within 14 days from the delivery date.
You provide a receipt or proof of purchase.
Exchange Policy
If you wish to exchange an item, please reach out to us through our Contact Us page or email us at customerservices@zebaandco.com with your order number. We’ll provide you with the return address, and you’ll need to send the item back to us. Once we receive the item, please provide the tracking number, and we will issue your store credit or process the exchange.
Shipping Costs
Customers are responsible for return shipping costs. A return label will be provided upon request, and all shipping charges must be paid by the customer. Zeba&Co reserves the right to decline returns that fall outside of the return window or for items that are not in their original condition.
Contact Us
For any questions or concerns regarding our return and exchange policy, feel free to contact us:
By email: customerservices@zebaandco.com
Through our Contact Us page on our website
By using our service, you agree to comply with the return and exchange policy outlined above.
Policy Updates
Zeba&Co reserves the right to modify or update this policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically. Continued use of our service after updates are posted constitutes your acceptance of the modified terms.
If we make any significant changes, we will notify you via the email address you have provided or by displaying a notice on our website.
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