For inquiries, please contact us below.

Frequently Asked Questions

Look at the FAQs for immediate answers to your questions as this will save you time.

Where is my confirmation email?

Check your junk, spam or promotional folder. It is most likely there. Otherwise an incorrect email was provided and you will need to Contact Us. 

Can I change my order?

Once an order is placed, we do not allow changes to orders.

If your order is processed with incorrect address, we encourage you to get in touch to support through the tracking link provided. There maybe an option for redirection available.

Why hasn't my order been shipped?

98% of our orders are shipped on time within 24-48 hours of your order being placed during business days.

Some orders can be delayed due high demand periods such as Ramadan, Eid or New Year.

For more info about shipping, please see shipping policy on website. 

Can I return items?

Please see return policy on website. 

When will items be restocked?

Kindly sign up to our back in stock via the product page/Home page. We will send you an email once the item you are looking for becomes available. Items are unlikely to restock, allowing for a continuous rotation of new styles.

How long does shipping take?

Orders are processed within 24-48 hours during non-peak times.

Australia

Standard: 2 - 8 business days

Express: 1 - 4  business days

International

Standard: 5 - 12 business days

Express: 2 - 6 business days

How long for a reply to my inquiry?

Majority of inquiries receive a response within 24 hours (Mon-Fri), however please allow up to 48 business hours during peak seasons & sales.

Ensure you check your spam folder and that you include your current email address. We do not guarantee a response through social media.